Comprehensive Customer Care Program

To assure your continued satisfaction and proper system performance, a member of our customer care team will call your business every 4 months.

We remind you automatically when it's time to update your soundtrack.

You can review and change your messages, order new soundtracks, update your company information and more, 24/7 at onholdusa.com.

We provide 48-hour equipment replacement, should the need arise. Applies to failures reported by Noon EST.

You will receive periodic correspondence from customerservice@onholdusa.com. Be sure to adjust your email spam filter accordingly.