Call Answering Solutions

Personalized Communications is proud to partner with ON HOLD USA. Providing both live agents and automated services in the US since 1975, our experience in the industry combined with our top line technology, makes us a leader in providing solutions to your business.


Live agents are available 24 hours a day, 7 days a week to answer your calls when you need us. Our professional, courteous agents are skilled in handling a variety of calls such as emergency dispatch, order entry and receptionist service.


If automation is what you are looking for, then look no further. Personalized Communications delivers an array of services that include voicemail, automated greeting with menu options and automated dispatch. These features are available with or without live agent service.



ADDITIONAL FEATURES AND BENEFITS:

  • Online Call Detail Report

  • Web On-Call Schedule

  • Unlimited Email or Fax Message Delivery

  • Unlimited Text to Cell Phone or Pager

  • Access to View Messages Online

  • Upfront Greeting to Automation and/or Live Agent

  • English & Spanish Speaking Agents

  • All Calls are Recorded

  • Recordings are Stored Thirty Days

  • Messages are Stored Five Years

  • Average Agent has been with Our Company for Three+ Years

  • Comprehensive Agent Training Program

  • ATSI Award of Excellence Winner Since 2004

  • Dallas Business Journal Largest Metroplex Call Centers Since 2005

  • HIPAA Compliant

  • Natural Gas Power Backup



Our belief here at Personalized Communications is that the success of your business is the success of our business. Our team is committed to customer satisfaction. With a full range of options to choose from, we will work with you to find a solution to your business model and budget.


Call us today for a customized quote at 1-800-232-3321 or visit our website at www.per-com.com for more information.

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Studies show that 55% of callers that are placed on silent hold will hang up in less than one minute - half within the first 40 seconds. 34% of those who hang up will not call back.

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A customized message on hold program from ON HOLD USA costs around a dollar a day with no equipment to purchase, no startup fees, no hidden charges and no long-term contracts!